People-Centered Care

At Cambridge Diagnostic Imaging, we believe that healthcare is a partnership. "People-Centered Care" means that we treat you as a whole person, not just a set of symptoms or images. We respect your values, your preferences, and your time.

According to the standards set by Accreditation Canada, we pledge to provide care that is respectful, compassionate, culturally appropriate, and competent.

1. Dignity and Respect

• We listen to and honor your perspectives and choices.
• We respect your privacy, your culture, and your beliefs.
• We treat you with courtesy and kindness at every step of your appointment.

2. Information Sharing

• We communicate with you clearly and openly.
• We explain your procedure in plain language so you know exactly what to expect.
• We share information in a way that is useful and affirming, helping you understand your health journey.

3. Participation and Collaboration

• We encourage you to ask questions. There is no such thing as a "bad" question when it comes to your health.
• We support you in participating in your care decisions at the level you choose.
• We welcome your family or support persons to be involved in your care, according to your preferences.

Great care happens when we work together. To help us provide the best service:

• Tell us about your needs, worries, or any special accommodations you might require.
• Ask us if something is unclear or if you need more information.
• Let us know how we are doing. Your feedback helps us improve our care for everyone.

"Nothing about me, without me."

We are committed to ensuring that your voice is heard and that your values guide our clinical decisions.

Cambridge Diagnostic Imaging, Committed to Excellence in Patient Care